Yell Adworks

Senior Operations Manager - Production Control

• Location: Reading, UK
• Type: Full-time
• Reference:
• Closing Date: 07 August 2010

Purpose of the role:

Reporting to the Head of Processing Operations the role holder will be responsible for the implementation and maintenance of production control mechanisms and metrics, including resource/capacity planning and reporting.

The role will require close collaboration with members of the Operations management team as well as other key stakeholders in Yell and Yell Adworks to provide key information needed to highlight trends and to identify, drive and monitor operational improvements.

The scope of the role will cover all Yell Adworks fulfillment operations both On & Off shore and the full portfolio of products supported by Yell Adworks.

The role will include line management responsibilities for a small team consisting of individuals working in Production Control and Operational Analysts.

Key Accountabilities:

•    To develop and own the production control and resource planning mechanisms and metrics to enable the effective management of Yell Adworks work volumes. This will include the full portfolio of products supported by Yell Adworks' on & off shore operations and all stages of fulfillment/production

•    To ensure internal (Yell Adworks - both off & on shore) and external audiences (e.g. Sales/Marketing/Finance) have access to Key information around input volumes, exception volumes and Performance information to enable Operational Management to make effective decisions around resource levels. To develop appropriate reports/outputs which meet users requirements

•    To identify and appropriately respond to issues highlighted through the production control mechanisms/metrics. This will range from initiating tactical actions with relevant operational management to instigating longer term strategic process changes/reviews to drive efficiencies and further reduce operational costs/fulfilment time.

•    Working with colleagues in the senior operations team and Yell/Yell Adworks I.S. to ensure appropriate technology is being used to support the Production Control function and ensure reporting outputs are produced efficiently, accurately and to time deadlines.

•    To support the Head of Processing Operations in the identification of barriers to efficiency in end to end fulfillment processes through the provision/interpretation of key metrics. To work with stakeholders to develop detailed action plans to address these

•    To support the Strategic planning process to ensure there is sufficient capability to meet both current and future business objectives.

•    To maintain and develop the knowledge, skills and techniques necessary to achieve personal development and business objectives


Key Knowledge and Experience:

•    Broad based business background
•    Operational Experience
•    Project Management ability
•    Experience of managing change
•    Ability to support the development and implementation of department plans & targets
•    Analytical Ability - comfortable in dealing with large volumes of data, producing and interpreting reports and statistics
•    Knowledge of Data Management, Databases and Reporting Tools e.g. BW, Qlikview, MS Access etc
•    Knowledge/Experience of Web based reporting would be helpful
•    Stakeholder Management at a Senior level
•    People management

To apply for these great opportunities please email a covering letter (explaining why you are suitable) and a CV to Bernadette Doyle using the 'APPLY NOW' button below.